Refund policy

RIHLA LUXE – Pakistan

Customer satisfaction is our top priority at RIHLA LUXE.
We are committed to providing a smooth and transparent return and exchange process.

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🔁 Return & Exchange Conditions

To be eligible for a return or exchange:

• The product must be in its original condition
• The product must be unused and in its original packaging
• The request must be made within 3 working days of receiving the order

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📦 Return / Exchange Process

• All requests are reviewed within 2–3 working days
• Once approved, our delivery partner will contact you within 3–5 working days to arrange pickup

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⚠️ Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

Please send:

• Clear photos of the product
• Your order number
• Your full address

📧 Email: rihlaluxe0@gmail.com

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💰 Refund Policy

• If the product is completely different from what was described, you will receive a full refund
• Refunds are processed after product inspection and approval